Ordering / Information.
By ordering on our website you are confirming to purchase the goods at the prices and terms stated. You are also allowing us to use your details for the purpose of supplying the goods ordered, including, passing on your details to our carriers for delivery of the goods and any other third party subcontractor. We will not use your details for any other purpose without your prior consent. You must ensure that all details required are correctly supplied at the checkout, including e-mail address, full postal address and payment details. We are not obliged to supply the goods ordered until we have confirmed acceptance by sending our invoice and providing the items are in stock. All products are available whilst stocks last however If we are unable to supply the item/s ordered we will notify you by return. We make every effort to update our website but you will understand and acknowledge we are not liable for any failure to fulfil an order due to goods being out of stock, withdrawn or discontinued. If we find an error in pricing of the goods on your order we will inform you at the contact details you supplied and give you the option of accepting the correct price or cancelling the order with a full refund. If we are unable to contact you within 7 days we will cancel the order and make a full refund.
All checkout payments are processed by PayPal or Nochex on a safe secured server and we do not see any of your card or credit/debit details. All payments are processed instantly when confirming checkout. Where your payment is made via PayPal’s eCheque this will take up to 9 days to clear and goods will then be despatched after this time.
If for any reason you or any person at the delivery address refuses to accept delivery of the goods ordered, all risks in the product shall pass to you and we may, at our discretion charge for return of the goods to us, a storage fee and redelivery to another address nominated by you.
Returns / refunds.
In the event of the goods being damaged, faulty / defective, not fit for purpose you must notify us accordingly within 14 days. The goods must be returned unused and in its original condition and packaging to obtain a prompt replacement, exchange or refund. Any refund will be made in the same form as the initial payment. We cannot be held responsible for any returns lost in transit as you are responsible for the return of the goods. We recommend that you send the returned goods by recorded / special delivery and insure up to the full value of the goods.